Crisis leadership: using military lessons, organizational experiences, and the power of influence to lessen the impact of chaos on the people you lead

Nothing tests a leader like a crisis. The highly charged, dramatic events surrounding a crisis profoundly affect the people in an organization and can even threaten the organization's survival. But there are actions a leader can take before, during, and after a crisis to effectively reduce the duration and impact of these extremely difficult situations ..."--Back of book.